The tool-as-strategy trap is an easy one to fall prey to. It usually involves a shiny new form of media (Newspapers! Radio! Television! Internet! Telekinesis!) and a proclamation that all previous forms of media are forthwith null and void posthaste, etc. etc. Gurus arise (often of the self-anointed variety), agencies and clients are fleeced and large segments of the populace don’t notice a thing has changed.

The current tool du jour is social media. Social media includes such things as Facebook, Twitter, LinkedIn and a bunch of other sites that promise to be different than Facebook, Twitter and LinkedIn but really aren’t. Social media does not include such familiar anti-social media as television, radio, magazines and billboards. Because you enjoy those mediums alone, with nothing but the cold, echoing groans of your empty soul to comfort you.

Also, MySpace no longer counts as social media. It has carved a newer, niche-ier segment known as Perv-n-Indie-Band media. Also, kitties.

Companies as vast as General Electric and as tiny as the neighborhood dry cleaners are into social media, bombarding us with pleas to “like” their Facebook pages, follow them on Twitter and, as a favorite SM saying goes, “join the conversation.” Which is all well and good, assuming companies understand the difference between being on Facebook and Twitter and actually using the mediums to advance their businesses.

Because, as I may have alluded to a scant few sentences ago, social media is a tool, not a strategy. It’s like any other tool in advertising: Wield it well or be prepared to poke out an eye. Just as there is a wide gulf between great TV spots and anything starring Vince “Slap Chop” Schlomi, there’s a big difference between successful social media campaigns like Pepsi’s Refresh Project and Best Buy’s Twitter-based Twelpforce, and tossing your pizza chain’s locations up on Facebook and throwing some coupons to your 193 Twitter followers.

There are several attractive aspects to social media. First, it’s cheap to get into. Unless you’ve managed to hold onto to that TI 99/4a for the past 30 years, chances are your computer will load up Facebook and Twitter just fine. So, your initial investment comes down to time, which is often comes in the ultra-affordable form of intern-time. But that’s where too many companies and agency begin and end their foray into social media – with a young youth who either thinks he’s knows everything about social media yet knows nothing about the brand, or admits he knows nothing about either. Note the all-around lack of brand knowledge going on. So much for faking it till you make it.

Like all media, it is possible to create an effective campaign using social media alone. But, unshockingly, the best social media efforts tie into broader schemes. The best current example of this is Old Spice’s “The Man Your Man Could Smell Like” campaign. This campaign originally launched with one thirty-second spot, a couple of fifteens and a microsite. And those spots exploded into all manner of glorious joy bits over YouTube, racking up at least 14 million views from my coworker Silver alone. Oh, and the thirty-second spot won the Grand Prix and Cannes. A nice piece of hardware, even if it stinks of mime.

Now, Old Spice and their agency, Wieden+Kennedy, could’ve kicked back, tossed out a couple more derivative spots and called it a campaign. And, in fact, they did do some more TV spots, although no one would accuse them of phoning those in. But then they did something that can really only be described as cool: They put their now über-popular character to the task of answering their fans with personalized videos. Pulling comments from multiple SM sources in real-time (Twitter, Facebook, YouTube, etc.), the creative team scripted responses that TMYMCSL (actor Isaiah Mustafa) delivered in his typical, manly style. Videos were posted to YouTube and their arrival disseminated via Twitter and Facebook. They did this for two days straight, answering comments from anonymous tweeters to celebrities to Mustafa’s own daughter. In the end, they had produced over 100 clips, lit up the online world and gained even more fans for the brand. It’ll probably win some more trophies next year. And, crazy of crazies, it was all part of a strategy.

Sure beats the heck out of “Who wants a coupon?” tweets, doesn’t it?

Later,

Fox

Until now, paid search has always been a pull medium with unknown amounts of inventory. The amount you get is dependent on the amount of times searchers hit the search button — which is currently around 530M times a day. This seems like a lot of inventory, but advertisers want more. Because of the consistently high ROI that paid search delivers, a lot of brands have allocated more and more of their budgets to it over the years. And even though this is good news for the medium, several industries are seeing a rise in rates to record highs — posing an uphill battle in continuing to achieve effective ROI metrics.

Behold…

Access to more scale is now available with search retargeting. Here’s how it works. I like to think of it like a boomerang.

A searcher types something into a search engine, but then they get distracted or they aren’t happy with the search results and walk away. A day or so later, that same person receives a display ad that is directly related to what they’ve recently searched for. In other words, it takes a qualified lead based on real and recent consumer intents, and gives your brand another chance to get in front of that person moving them along the purchase funnel. They threw something out there with search, and a relevant offer or product came back around to them through display – like a boomerang.

Even cooler are the different ways to target based on the search query data. You can target by keyword, topic or category. Location targeting is also an option. And frequency capping is another important consideration.

We’ve now met with over 10 ad networks that offer searching retargeting based on search queries from Google, Yahoo! or Bing. And as we introduce more clients to this product offering, we hope to have more success stories to share. There are endless opportunities for targeting scenarios and compelling creative! More boomerangs to come.

Like the number at the top there. It means effort, right? Well, not so fast. Today I sat down at my computer to attack another week here in 2010, and 110% came to mind. Not due to effort, but because it represents my confidence level. I am 110% confident that 2010 will be our best year yet here at Firehouse. Despite the economic and geopolitical headlines, we will achieve great things in 2010. I’m certain of it.

That’s because in times like this the safe thing is often times the wrong thing. The status quo is death. And while we’d been doing a good job of pushing our clients to do new things, we also saw an opportunity to take a fresh look at our own brand. We forced ourselves to rethink who we really are and what we are really well equipped and well motivated to do. And after a thorough review in late 2009 of where we were headed, we decided something needed to change. Our Brand Promise, although thoughtful and well crafted, did not represent who we really are. It wasn’t us. Because of that we didn’t really embrace it and live it. Therefore, it wasn’t working hard enough on our behalf. It was clear to me we needed a full overhaul.

The result was several weeks of a far more inclusive, far more collaborative exercise that culminated in an agency off-site meeting this past Friday. We went down to the North Texas Food Bank, and going back all the way to starting Firehouse in 1997, this was among the best days I’ve ever had at the agency. We talked through some key changes and identified ways to refocus our efforts as an agency. It was the ideal way to bridge the best parts of what we always have done well, with what will help set us apart moving forward. And giving back and helping others was a great way to help illustrate what makes this agency unique and special.

I spent the entire weekend excited to come to work today. I am confident now that we have more oars in the water and more people pulling in the same direction than ever before. Already great people and great ideas are now better aligned. Communication that already had been improving will do so even more rapidly. Direction from managers will be more clear, more decisive and easier to interpret where it is coming from.

In short, everyone is walking around with a little better clarity, and you can see how that translates to greater confidence simply by looking at the faces of the people walking throughout the agency.

If you want to make 2010 a great year, I encourage you to shake things up. Force those around you to rethink your brand—start with yourself. Whether that brand is a CPG, a service organization or even the brand called You. Do it now, while all those around you are playing it safe and playing not to lose. I’m confident it’ll make a difference.

2010 will be a great year at this agency.

The people here have always brought great effort. And now, more than ever, I have the confidence to match.

You see, we’re in the idea business. And we love what we do.

You may also notice (if you’ve seen our client list) that we have a great deal of restaurant experience. In fact, not just experience, but a real passion for the dining industry and tackling the unique challenges restaurant brands face.

So as the economy started going south and the media kept banging the gong of doom, people started hunkering down, staying home and spending less. But for some reason, things didn’t get a whole lot better.

Our planning and insights team started taking a hard look at behaviors, trends, statistics and a whole lot of other factors in order to see if something could be done to help not just our clients, but everyone else as well.

And as we dug, and learned and uncovered…an idea began to form.

Waiting around for bailouts and handouts isn’t the answer. The answer is us. All of us.

Our intent is to create a movement. One based on the simple premise of reminding people that they can contribute to the economic recovery by doing very normal things.

Like eating out at a restaurant.

Take a look at this video. Let us know what you think.

And eat out for a change, will ya?